Outsourced Credit Control and How it Works

A specialist company like ourselves can save you time and improve your cashflow with outsourced credit control. It is extremely cost effective too! The next part to understand is how the process works.

We make it as easy as possible for you to start making improvements in your business.

The step-by-step process of how it works:

1. Establish how many customers that you have

First we will need to work out how many customers you have. Then we can  work out how long it will take us to complete your credit control each month. Or you can provide a monthly budget for us to contact your debtors that owe the most amount of money.

2. Part Ledger or All?

You will need to decide whether you want us to look after your entire customer base or just part of it. You can provide us with a list of customers that you might not want us to call, or choose not to include them on what you send over to us.

3. Getting to know you!

Our team will get to know you and your company ethos. We will work with you to establish an effective credit control cycle, if you don’t already have one in place.

4. Acting as you or us?

Do you want us to act on your behalf? We can act under the name of your company, using an email address (which can be set up easily) with your company name. Or we can act as ourselves? Either way is acceptable.

5. Software

What software or accounting program are you using? We need to know this so that we can access your ledger and customer details. This can be done via many different options:-

  • We can log into your accounting package like Sage or QuickBooks for example.
  • Another option is to send us the invoices that need chasing by email.
  • Email your dedicated credit controller with the debtors that you need chasing.
  • You can send over a spreadsheet with details of customers & ledger.
  • Our team can log into a cloud drive like dropbox, googledrive or one drive. We can then access the files that you allow us to, in order for us to complete your credit control efficiently.

6. Timing

Our credit control team can begin work right away for you. We can create a ledger for you, which will demonstrate progress and the reduction in debt or day sales overdue.

7. Tracking Progress

A weekly or monthly analysis report will be sent to you to keep you up to date with our progress.

The hours we spend working for you will be timed using our professional time management program. Those reports will be sent to you weekly or monthly.

8. The Best Service

If you need us to resolve any payment disputes with your customers, we can. Our aim is always to keep your customers happy, as it is our company ethos to provide the best service you have ever had.

If you have any further questions regarding outsourcing credit control and how it works, feel free to call us on 01494 422742. Alternatively you can fill out the call back request form and we can call you right away.