35 Years' delivering professional credit control consultancy
When customers continue to pay you late, (or not at all), when your staff are not sure what steps to take to obtain payment, when there are too many queries arising, it may be time to review your credit control policy and processes with FJCM credit control consultancy services.
A credit policy is a set of rules that dictate the procedures that staff should follow when trading on credit terms. If you don’t have one, it’s time to get one in place.
FJCM are offering 20 minute free reviews of existing policies to help you improve processes. If you haven’t got one, contact us today to have a chat about what you might need.
Order to cash process
Improve your order to cash process for receiving and processing customer orders to eliminate inefficiencies during credit control and collections process.
Policies & Process
Policies and procedures are a critical part of a “well-managed business” to help reduce bad debts and improve the cash flow in your business.
Telephone Technique & Negotiating
A complete guide to improve skills & effectiveness when dealing with debtors over the phone. It’s not always what you say, but how you say it!
Aged debt recovery
Effective debt recovery strategies to improve collection results AND your cash flow by recovering overdue payments.
With over 30 years’ experience in the credit management industry, we provide bespoke, effective in-house credit control consultancy and debt management training.
The most successful businesses have the best processes and policies in place to deliver repetitive success in each department. Staff play a key part in the delivery of your processes and policies. For this reason, investing in further development and training for your staff is important to achieve great results for your business.
Credit control consultancy steps
- Business evaluation & proposal report
- Implementation of policies & procedures for relevant departments
- Training for relevant staff
- Credit control consultancy support, schedule reviews, cover & advice
What’s covered:
- An extensive order to cash & credit control health check
- Bespoke order to cash process
- Solid credit control & debt recovery policy
- Introduction of new terms and conditions for better protection
- Credit control tools
- Establishing credit limits and payment terms with continuous management
- FJCM licensed templates, (white label), for effective order to cash process, credit control & debt recovery results.
- Debt collection strategies to deliver enhanced collection performances
- Cash flow management
- Effective telephone credit control techniques
- Credit control & sales team strategies
- Negotiation tactics
- Implement a targeted approach to the dispute resolution process
- A tailored dispute resolution process
- KPI for staff measurement and monitoring
Results delivered
- Improve collection performance, cash-flow & profitability.
- Deliver streamlined & effective credit control, retain customers and improve customer service.
- Reduce aged debt drastically.
- KPI’s implemented to measure and monitor results.
- Increased staff moral and professionalism.
Book your free 20 minute credit control policy review consultation today. No obligation, no catches, completely free.
Telephone: 01494 422742
Email: [email protected]