35 years' delivering professional credit control consultancy

Credit Control

Order to cash process

Improve your order to cash process for receiving and processing customer orders to eliminate inefficiencies during credit control and collections process.

Reduce Business Risk

Policies & Process

Policies and procedures are a critical part of a “well-managed business” to help reduce bad debts and improve the cash flow in your business.

telephone technique

Telephone Technique & Negotiating

A complete guide to improve skills & effectiveness when dealing with debtors over the phone. It’s not always what you say, but how you say it!

Debt Recovery

Aged debt recovery

Effective debt recovery strategies to improve collection results AND your cash flow by recovering overdue payments.

With over 30 years’ experience in the credit management industry, we provide bespoke, effective in-house credit control consultancy and debt management training.
The most successful businesses have the best processes and policies in place to deliver repetitive success in each department. Staff play a key part in the delivery of your processes and policies. For this reason, investing in further development and training for your staff is important to achieve great results for your business.

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Credit control consultancy

Credit control consultancy steps

  1. Business evaluation & proposal report
  2. Implementation of policies & procedures for relevant departments
  3. Training for relevant staff
  4. Credit control consultancy support, schedule reviews, cover & advice

What’s covered:

  • An extensive order to cash & credit control health check
  • Bespoke order to cash process
  • Solid credit control & debt recovery policy
  • Introduction of new terms and conditions for better protection
  • Credit control tools
  • Establishing credit limits and payment terms with continuous management
  • FJCM licensed templates, (white label), for effective order to cash process, credit control & debt recovery results.
  • Debt collection strategies to deliver enhanced collection performances
  • Cash flow management
  • Effective telephone credit control techniques
  • Credit control & sales team strategies
  • Negotiation tactics
  • Implement a targeted approach to the dispute resolution process
  • A tailored dispute resolution process
  • KPI for staff measurement and monitoring
Expert advice credit control consultancy
credit control consultancy

Results delivered

  • Improve collection performance, cash-flow & profitability.
  • Deliver streamlined & effective credit control, retain customers and improve customer service.
  • Reduce aged debt drastically.
  • KPI’s implemented to measure and monitor results.
  • Increased staff moral and professionalism.

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Training designed and delivered by our founders

Paula Bolton

Paula Bolton

Director


Paula: Qualified Civil & Commercial Mediator / Entrepreneur

Sharon Stevens

Sharon Stevens

Director


Sharon: Credit management & debt recovery expert for over 30 years’ for 4 Blue Chip Companies and 100’s of SME’s UK wide

Telephone: 01494 422742
Email: info@fj-creditmanagement.co.uk